Compensation Claims
Now that the journey review is complete, it is time to submit compensation claims
The following journeys qualify for compensation, as published in the relevant passenger train companies Passenger Charter
This varies as either a 30 or 60 minute delay
Sunday 21 June 2009
Two services were delayed by more than 30 minutes, but less than 60 minutes
Claims were sent to
Cross Country sent Rail Travel Vouchers to the value of £20.00
National Express East Coast sent Rail Travel Vouchers to the value of £35.00
Monday 22 June 2009
One service terminated before destination, subsequent service resulted in arriving between 30 and 60 minutes late
Claim was sent to
Virgin Trains sent Rail Travel Vouhcers to the value of £20.00
Tuesday 23 June 2009
One service was delayed by 30 minutes
Cross Country sent Rail Travel Vouchers to the value of £12.00
Friday 26 June 2009
One service was delayed by 90 minutes
ScotRail sent Rail Travel Vouchers to the value of £114.00
Tuesday 30 June 2009
The sleeper service suffered from excessive cabin heat
ScotRail sent Rail Travel Vouchers to the value of £20.00
Wednesday 01 July 2009
One service was delayed by 70 minutes
National Express East Coast sent Rail Travel Vouchers to the value of £49.50